Councils or Local Government Authorities (LGAs) are always looking to transform how they collect data, provide services, and engage with their communities. At FTS Group, we help our customers plan, execute, and deliver business and technology transformation objectives. With our extensive experience in this space, we bring in the expertise to assist our clients to navigate through the ever-changing technology options and their impact on business and customers.
From driving compliance (financial, regulatory, information) and change management to transformation through industry-focussed solutions like Council in a Box, we enable councils to transform ideas into scalable solutions with real changes, increasing efficiency, customer-centricity, and strengthening communities' trust in the government.
We provide technology-led transformation capabilities, working with the client to understand end-user requirements, and managing a planned stakeholder identification and engagement strategy.
We assist councils to define required corporate plans
Stakeholder engagement to manage people, process, and policy
Councils exist to better outcomes for the community, and we get that. FTS Group provides Strategic Organisational and Change Management assistance to our clients from the planning stage through to delivery and support.
Single customer view through Master Data Management, knowing your customer better
Clear plan of action with quantifiable objectives
Better digital experience for customers
Harness technology to deliver customer-first approach
Managing customer delivery expectations in a continuously changing tech and regulatory environment can place considerable stress on Council. We provide professional and technical capabilities to assist our clients manage workforce expectations and concerns, while improving efficiencies.
Organisational Management to place staff as crucial assets within any strategic planning exercise
Managing staff expectations and comms for all ICT projects
Delivering the right information to the right people at the right time, improving decision making and managing staff workloads.
Process automation, freeing staff for more value-added projects and service delivery
Complex IT environments, disconnected and poorly integrated systems, cloud or on premise are some of the extremely diverse and complex ICT decisions the council needs to manage. We deliver an effective ICT strategy to simplify technology processes and the flow of information.
Providing a razor-sharp focus on project delivery
Utilising technology to reduce data duplication costs and delivering better Smart Cities outcome
ERP system configuration prowess for improved business processes and to protect Council’s long-term investment
Delivering system management through cloud deployment, enabling Council to focus on improving business efficiencies.